On this page you will find answers to frequently asked questions. If you have any further questions, please use our contact form or get in touch with your individual contact person.
Do you sell real estate and services internationally ?
Yes. The offers below are aimed at international investors, prospective buyers for real estate and our services for renting, renovation and maintenance are planned and taken over individually according to the location of real estate.
Who should I contact if I have questions ?
Please direct any questions to our support team. You will find a contact form and telephone numbers on this website. For the first contact, please use the contact form so that your request can be forwarded to the right employee.
If you are already a customer, then you have an individual contact person who you can also get in touch with.
How can I track my order ?
Through our online shop we offer the opportunity to order detailed information about individual products, investment opportunities, real estate and services.
If you are interested in a specific order, we are already in contact with you and we will prepare all the necessary forms.
You will receive all documents in electronic form and, if you wish, also by post.
How can I change / cancel my order?
When you place an order in our online shop, you will receive a range of information. You are not purchasing any paid services or products.
You will carry out all further steps up to an actual order together with one of our employees. This is also your first point of contact for all further questions.
If your contact person is not available at short notice, you can always use our contact form to communicate your request.
How can I cancel ?
Almost all of our services and investment opportunities give you the option to exit the contract early. In this case, please get in touch with your contact person or use our contact form so that we can get in touch with you immediately.
How long does the order take?
As soon as you have concluded a contract with your contact person, things generally go very quickly. In the vast majority of cases, the entire contract is completed within a few days.
Depending on the type of order placed, it may take a few weeks for the necessary official documents to be provided to us. In this case we will keep you informed.
Which payment methods are supported ?
In general, all money transfers are processed through banks. For individual deviations, please contact us so that we can clarify details with our lawyers. In any case, we comply with the local legal requirements.
What delivery methods are offered ?
Depending on the type of order, you will receive the necessary documents by post. In any case, we try to keep you up to date with all the details at short notice via email or messenger services.
What guarantees are offered ?
Guarantees are granted individually according to products and services. This applies in particular to construction work, maintenance and service work and to our investment projects.
If you are planning a specific investment, please contact us so that we can present the available options to you.